How Agents Can Get An Auto Claim Off To A Good Start!
When a client comes in with an auto claim, you might help get the claim off to a good start by asking the right questions. This will help clarify the facts and frame the claim for presentation to the claims department. The following is a list of question that should serve as “quick-start” questions that will need finalizing by the claims investigator.
Speed – how fast were they going?
Lighting – what was the lighting like?
Management – did they have the vehicle under control?
Lookout – did they maintain proper lookout
Weather conditions – what was the weather like and did it contribute to the accident
Obstructions – were there any?
Vehicle malfunctions – blown tire? Lights, turn signals etc.
Traffic signals and signs – were they an issue
Other driver actions – simply, what did they do wrong?
Witnesses – were there any witnesses?
Driver impairment – drugs, drinking, handicaps etc.
Police investigation – did the police come to the scene, did they find fault?
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